Patient Questionniare
Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide.
The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire.
The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2017/18 can be viewed below.
Owner of Pharmacy: Pharmhub Ltd. (Maninder Khera)
Address of Pharmacy: Pharmhub Pharmacy 149D Pleck Road, Walsall, WS2 9ES
Date Patient Survey Completed: 05/03/2019
Top areas of performance
| Question | % of respondents satisfied with service |
| Q3 If you used the pharmacy service for another NHS service, how satisfied were you with the time it took to provide this service? | 100 |
| Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
a) The ease of contacting the pharmacy |
100 |
| Again, including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff who work there?
a) Being polite and taking the time to listen to what you want – |
100 |
| Q5 Again, including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff who work there?
a) Being polite and taking the time to listen to what you want -f) The staff overall |
100 |
| f) The staff overall | 100 |
| d) The service you received from the other pharmacy staff | 96 |
Areas in greatest need for improvement
| Question | % of respondents dissatisfied with service | Action taken or planned (including timescale) |
| c) Disposing of medicines you no longer need – | N/A (72% satisfied) | An increase on last year as we are now collecting a lot more medicines from patients. May be beneficial to ask when collecting if there are any to dispose of. |
| d) Providing advice on health services or information available elsewhere – | N/A (67% satisfied) | Due to the nature in which the pharmacy operates, there is not a lot of scope to offer advice. Many that do call up are house bound patients. Advice is available via our website also. |
| b) Providing general advice on leading a more healthy lifestyle – | N/A (63% satisfied) | N/A |
Pharmacy response to respondent’s additional comments
| Areas within control of pharmacy | Areas outside control of pharmacy |
| A lot of patients wrote that they were happy with the service they received. Mainly having medication the same or the next day. This is one of the main objectives for us as a pharmacy, which I believe we are reaching. – this is same as last year, however we will continue to uphold our good service. |
| Age range of respondents | ||||||
| 16-19 | 20-24 | 25-34 | 35-44 | 45-54 | 55-64 | 65+ |
| %:0 | %:0 | %:4 | %:2 | %:10 | %:22 | %:62 |
| Profile of respondents | ||
| This is the pharmacy that the respondent chooses to visit if possible | This is one of several pharmacies that the respondent uses | This pharmacy was just convenient on the day for the respondent |
| %:56 | %:28 | %:20 |